FAQs for the Kia Oval and Surrey County Cricket Club

If, after reading the below FAQs, you would like to contact the club for any reason, please send your question in TICKETS@SURREYCRICKET.COM or call the Kia Oval Ticket Office on 0203 946 0100.

Tickets

WHEN WILL I RECEIVE MY TICKETS?

Depending when booked, we will endeavour for all tickets to be received no later than 14 days before the event. Tickets will only be posted to the address registered with the credit card company.

CAN I COLLECT MY TICKETS ON THE DAY OF THE MATCH?

Tickets purchased fewer than four days prior to the event will be available for collection at the ticket office. In order to pick up your tickets, you will be required to produce: The credit/debit card used to purchase the tickets and a form of ID.

WHAT SHOULD I DO IF I NEED A DUPLICATE TICKET OR IF I WANT TO UPGRADE A JUNIOR TICKET?

On receipt of your tickets please check that all details are correct. Should your tickets be lost or stolen and duplicate tickets are requested please contact the ticket office to arrange duplicates. Please note duplicate tickets are issued at the discretion of the Ticket Office and will only be issued to the original ticket purchaser.

WHAT IS OUR REFUND POLICY?

Click here to view our rain/refund policy

DO YOU PROVIDE SEATS FOR WHEELCHAIR USERS?

Those wishing to purchase or enquire about accessible tickets should contact the Ticket Office on 0203 946 0100 between the hours of Monday to Friday 9.30am – 5.00pm where further information and help will be available.

DO CHILDREN NEED TICKETS?

All children over the age of 2 years (as of match-day) will be required to have a valid U16 match-day ticket so as to attend the match-day. Children under 2 years will be admitted free of charge as long as they remain seated on their guardian’s lap.

I HAVE MOVED AND WOULD LIKE TO UPDATE MY ADDRESS DETAILS. HOW DO I DO THIS?

If you have purchased your tickets online, you can do amend your address by logging into your account on our eTicketing site and clicking the ‘My Account’ link. Here you can change all of your personal details. Please note, as we use an address verification service the address provided MUST MATCH the address to where your credit/debit card is registered otherwise your tickets may be cancelled.

I AM UNABLE TO LOG INTO MY ONLINE ACCOUNT. WHAT SHOULD I DO?

You may not be able to log in because you have an old or different email address to the one registered on our ticketing system. If you have a new email address and wish to change it, please email tickets@surreycricket.com. If you can’t remember your password, please use the ‘Forgotten your Password’ link which can be found underneath the login button on our eTicketing site. If you are trying to activate your account but are unable to because the system is saying that the account has already been activated, please follow the ‘Forgotten your Password’ link. If problems still persist please contact the Ticket Office on 0203 946 0100.

CAN MY TICKETS BE DELIVERED TO AN ALTERNATIVE ADDRESS?

No – tickets purchased must be sent to the address to where the debit/credit card is registered.

Membership

WHAT IS THE RECIPROCAL ARRANGEMENT FOR MEMBERS OF OTHER COUNTIES?

Members of the opposition county are required to purchase a ground entry ticket to the game and during County Championship and One-Day Cup fixtures will be allowed entry into the Micky Stewart Members’ Pavilion on production of their respective county membership card. Unfortunately there are no reciprocal arrangements for T20 Blast fixtures.

HOW DO I BECOME A MEMBER OF SURREY COUNTY CRICKET CLUB?

There are four main types of membership – Surrey and England, County, T20 & Championship as well as a Junior Membership (for U16s) – ‘Pride of Lions’.

WHAT IS THE BENEFIT OF BEING A SURREY AND ENGLAND MEMBER?

Having an allocated seat ensures that your seat is reserved for you before each International sale. When International tickets go on sale Surrey and England Member will have the luxury of knowing that their seat is reserved until a set date. So you can buy your ticket(s) when it is convenient for you.

WHAT FIXTURES DOES MY MEMBERSHIP COVER?

Different Membership categories offer different access for Surrey County Cricket Club’s domestic fixtures. Surrey and England and County Memberships cover all formats. For a full list of access rights, please click here.

HOW MANY SEATS CAN I RESERVE WITH A SURREY AND ENGLAND MEMBERSHIP?

An existing Member can only purchase one seat. However, should you wish to be seated together with friends or family we would recommend that each persons enrolls as a Member of Surrey County Cricket Club together. In order to secure the seats that you want we would recommend that all applications are made at the same time.

I WISH TO VISIT THE KIA OVAL TO SELECT MY SEAT; DO I NEED TO BOOK AN APPOINTMENT?

Whilst not essential, we recommend that you call before visiting. Personal callers will be able to visit on non match days between 9.30am and 4.30pm Monday to Friday.

IF I CHOOSE A SEAT CAN I CHANGE IT IN FUTURE YEARS?

Yes, of course. Whilst subject to availability anyone wishing to move their seat will be given the option during the following season’s renewal period.

CAN ALL MEMBERS GAIN ACCESS TO THE PAVILION ON INTERNATIONAL MATCH DAYS?

Whilst the Pavilion remains a facility for all Members to enjoy, it has a capacity which we cannot exceed. On all International fixtures, priority will be given to those Members with seats allocated within the Pavilion, with all other Members being allowed at the stewards’ discretion (a decision made by Match Control) and subject to their being sufficient space.

I AM NOT SURREY AND ENGLAND MEMBER. CAN I SELECT A SEAT WITHIN THE PAVILION?

All other Membership categories will be allowed a window in which to purchase remaining seats in the Pavilion for international fixtures at the Kia Oval. This will be after Surrey & England Members have had the chance to purchase their reserved seats.

HOW CAN I SEE A BREAKDOWN OF WHAT BENEFITS MY MEMBERSHIP CATEGORY ALLOWS ME?

Different Membership categories are provided by Surrey County Cricket Club to cater for different requirements. To view the different Members available, and the benefits they allow, please click here.

I AM AN EXISTING SURREY MEMBER. WHEN DO I NEED TO RENEW BY?

Members can renew in the build up to, and during, the 2019 season. To renew your Membership, click here.

HOW CAN I SEE A BREAKDOWN OF WHAT BENEFITS MY MEMBERSHIP CATEGORY ALLOWS ME?

WHAT MEMBERSHIP IS AVAILABLE FOR UNDER 16s?

The Pride of Lions Membership is designed especially for cricket fans under the ages of 16. Pride of Lions includes access to a bespoke website, exclusive events, competitions and entry to all domestic cricket fixtures at the Kia Oval. Members also receive access to the Family Zone situated on the OCS Balcony for all home t20 Fixtures. Pride of Lions Membership is just £20.

HOW DO I REFER A FRIEND TO BECOME A SURREY COUNTY CRICKET CLUB MEMBER?

Current Members of Surrey County Cricket Club receive great rewards for recommending friends and family to join the Club as Members. Full information on our ‘Reyferrer’ scheme can be found here.

CAN I RENEW MY MEMBERSHIP ONLINE?

Yes, all Memberships can be renewed online via the Surrey County Cricket Club website. To renew your Membership, click here.

WHEN WILL MONEY BE TAKEN FOR MY MEMBERSHIP?

Anyone renewing by credit card will be charged at the time of their Membership being processed. Payment can also be set-up via Direct Debit, with Members choosing to do so receiving a £10 discount if choosing to pay in 1 instalment (see below for how to switch to a Direct Debit payment method).

HOW CAN I SWITCH MY METHOD OF PAYMENT TO DIRECT DEBIT?

However you currently pay, switching to Direct Debit is easy and you will receive a £10 discount if paying via 1 instalment. Call the ticket office on 0203 946 0100 to set up your Direct Debit. If you are applying by post, use the form provided and tick the relevant option.

WHEN WILL I RECEIVE A NEW MEMBERSHIP CARD?

Yes, all Members renewing will receive a new Membership card for 2019. A pack will be sent containing your new card and relevant information for the new season no later than April 2019.

I WANT TO SWITCH TO DIRECT DEBIT. WHAT IS THE LATEST THAT I CAN APPLY?

To ensure your collection goes smoothly, please apply to pay by Direct Debit at least 14 working days before the collection dates shown below. Applications we receive after this date may cause delays in processing..

I HAVE SPECIFIC SEATING REQUIREMENTS. WHO DO I CONTACT?

Please contact our Accessibility Liaison Officer, Theresa Peters who works in the Ticketing and Membership team on 0203 946 0100 or you can email: Accessibility@surreycricket.com.

Fixture Info

WHAT IS THE NEXT FIXTURE AT THE KIA OVAL?

To find the information on the next fixture at the Kia Oval please visit our fixture list by clicking here.

WHAT ARE THE START/END TIMES FOR County Championship, One-Day Cup, T20 Blast AND INTERNATIONAL FIXTURES?

Please click here for further information on start times.

HOW DO I FIND OUT THE SCORE IN THE CURRENT SURREY CCC FIXTURE?

Please click on the ‘Live Scores’ tab on the top right hand corner of the screen.

WHAT IS THE CURRENT TEAM SELECTION?

The squad for each fixture is released the day before the game and the team will be confirmed 30-minutes prior to the start of play. The squad information will be posted on our news section of the website. Please click here to view our latest news.

General info

HOW DO I MAKE A COMPLAINT TO THE CLUB?

All complaints must be made in writing. Please supply your name, telephone number, postal address and email details…
By email at: customerservice@surreycricket.com
In Writing to: Customer Service Team, Surrey County Cricket Club, The Kia Oval, Kennington, London, SE11 5SS