If, after reading the below FAQs, you would like to contact the club for any reason, please send your question in TICKETS@SURREYCRICKET.COM or call the Kia Oval Ticket Office on 0203 946 0100.
Tickets
WHEN WILL I RECEIVE MY TICKETS?
CAN I COLLECT MY TICKETS ON THE DAY OF THE MATCH?
WHAT SHOULD I DO IF I NEED A DUPLICATE TICKET OR IF I WANT TO UPGRADE A JUNIOR TICKET?
WHAT IS OUR REFUND POLICY?
DO YOU PROVIDE SEATS FOR WHEELCHAIR USERS?
DO CHILDREN NEED TICKETS?
I HAVE MOVED AND WOULD LIKE TO UPDATE MY ADDRESS DETAILS. HOW DO I DO THIS?
I AM UNABLE TO LOG INTO MY ONLINE ACCOUNT. WHAT SHOULD I DO?
CAN MY TICKETS BE DELIVERED TO AN ALTERNATIVE ADDRESS?
Membership
WHAT IS THE RECIPROCAL ARRANGEMENT FOR MEMBERS OF OTHER COUNTIES?
HOW DO I BECOME A MEMBER OF SURREY COUNTY CRICKET CLUB?
WHAT IS THE BENEFIT OF BEING A SURREY AND ENGLAND MEMBER?
WHAT FIXTURES DOES MY MEMBERSHIP COVER?
HOW MANY SEATS CAN I RESERVE WITH A SURREY AND ENGLAND MEMBERSHIP?
I WISH TO VISIT THE KIA OVAL TO SELECT MY SEAT; DO I NEED TO BOOK AN APPOINTMENT?
IF I CHOOSE A SEAT CAN I CHANGE IT IN FUTURE YEARS?
CAN ALL MEMBERS GAIN ACCESS TO THE PAVILION ON INTERNATIONAL MATCH DAYS?
I AM NOT SURREY AND ENGLAND MEMBER. CAN I SELECT A SEAT WITHIN THE PAVILION?
HOW CAN I SEE A BREAKDOWN OF WHAT BENEFITS MY MEMBERSHIP CATEGORY ALLOWS ME?
I AM AN EXISTING SURREY MEMBER. WHEN DO I NEED TO RENEW BY?
HOW CAN I SEE A BREAKDOWN OF WHAT BENEFITS MY MEMBERSHIP CATEGORY ALLOWS ME?
WHAT MEMBERSHIP IS AVAILABLE FOR UNDER 16s?
HOW DO I REFER A FRIEND TO BECOME A SURREY COUNTY CRICKET CLUB MEMBER?
CAN I RENEW MY MEMBERSHIP ONLINE?
WHEN WILL MONEY BE TAKEN FOR MY MEMBERSHIP?
HOW CAN I SWITCH MY METHOD OF PAYMENT TO DIRECT DEBIT?
WHEN WILL I RECEIVE A NEW MEMBERSHIP CARD?
I WANT TO SWITCH TO DIRECT DEBIT. WHAT IS THE LATEST THAT I CAN APPLY?
I HAVE SPECIFIC SEATING REQUIREMENTS. WHO DO I CONTACT?
Fixture Info
WHAT IS THE NEXT FIXTURE AT THE KIA OVAL?
WHAT ARE THE START/END TIMES FOR County Championship, One-Day Cup, T20 Blast AND INTERNATIONAL FIXTURES?
HOW DO I FIND OUT THE SCORE IN THE CURRENT SURREY CCC FIXTURE?
WHAT IS THE CURRENT TEAM SELECTION?
General info
HOW DO I MAKE A COMPLAINT TO THE CLUB?
By email at: customerservice@surreycricket.com
In Writing to: Customer Service Team, Surrey County Cricket Club, The Kia Oval, Kennington, London, SE11 5SS