Ticketing, Membership & Retail Executive

Match Day Ticketing, Membership & Retail Executive

Job Overview

Provide an efficient, courteous and personable service to all our customers or visitors to the Club during match days. Selling tickets, membership and retail products using both manual and computerised systems.

Main duties:

  • selling tickets to the public on match days
  • selling merchandise to public on match days
  • provide all guests with a positive first impression of the Club by offering superior, individualised service
  • deal with all ticket, membership or retail enquiries, both by telephone, in person and via email
  • answer all calls for ticketing, membership and the switchboard, ensuring that daily messages and menu options are kept up to date
  • accurately operate the Ticketmaster system to sell tickets/membership and other products; such as restaurant bookings
  • deal with general email enquiries and forwarding them to the appropriate personnel
  • take responsibility for any request passed to them by ensuring prompt posting for when required or the item is available for collection at the correct location
  • print and process tickets as required by the Club
  • process and compile all membership packs as required
  • up sell other products and services
  • carry out other duties and responsibilities of a similar nature to those descried above, which may be allocated from time to time

The Person:

The successful candidate will have the following experience / skills / qualities:


  • excellent verbal and written communication skills
  • great team player
  • ability to work to strict pressured deadlines
  • motivated by a passion for quality and great service delivery
  • a “can-do” attitude
  • to be an excellent ambassador for the Kia Oval


  • Venue knowledge
  • Experience in cash handling

To Apply

Please forward your CV and short covering letter setting out your suitability for the role to jobs@surreycricket.com

To apply for this job email your details to jobs@surreycricket.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook

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