Test Match

DAYS 1-4:  If play is restricted or does not take place at the ground on the day for which this ticket is valid, you will be entitled to a refund of only the match ticket value subject to there being: (a) 15 overs or less because of adverse weather conditions or completion of the match a full refund; (b) 15.1 overs to 29.5 overs because of adverse weather conditions or completion of the matcha 50% refundIn no other circumstances can money be refunded.

 

DAY 5: a full refund will be given should there be no play because the match has been completed.

Please be aware that no refund will be given should any play occur on day 5 of the 2018 series.

Refunds will be made automatically and directly onto the original card used to make the purchase within 24hrs of the event – Tickets purchased using alternative method of payment will be refunded with a cheque sent to the original purchaser.  All cheques will be sent within 5 working days.

Any tickets purchased on the night at the ticket office paid using credit or debit card will also receive an automatic refund – return of ticket is not required. Customers that pay cash through the ticket office will receive a cheque sent to their registered address.

One-Day Internationals

If play is restricted or does not take place at the ground on the day for which this ticket is valid, you will be entitled to a refund of only the match ticket value subject to there being: (a) 15 overs or less because of adverse weather conditions and no result is obtaineda full refund; (b) 15.1 overs to 29.5 overs because of adverse weather conditions and no result is obtaineda 50% refundIn no other circumstances can money be refunded.

Refunds will be made automatically and directly onto the original card used to make the purchase within 24hrs of the event – Tickets purchased using alternative method of payment will be refunded with a cheque sent to the original purchaser.  All cheques will be sent within 5 working days.

Any tickets purchased on the night at the ticket office paid using credit or debit card will also receive an automatic refund – return of ticket is not required. Customers that pay cash through the ticket office will receive a cheque sent to their registered address.

T20 Blast

For tickets purchased via card in advance of the match day: A full refund is given if play is restricted to 29.5 overs or less due to adverse weather conditions on the day for which your ticket is valid and no result is achieved. Those who have purchased a ticket in advance will be automatically refunded the face value of the ticket. Refunds will be made automatically and directly onto the original card used to make the purchase within 48 hours of the event.

For tickets purchased on the day: Any tickets purchased on the match day at the ticket office and paid using credit or debit card, will also receive an automatic refund – return of ticket is not required. Customers that pay cash through the ticket office will receive a cheque sent to their registered address

County Championship Division 1

If play is restricted to 19.5 overs or less due to adverse weather conditions on the day for which your ticket is valid and no result is achieved, you should retain the ticket so that it can be exchanged on another day within the same competition during the 2018 season.

One-Day Cup

For tickets purchased via card in advance of the match day: If play is restricted or does not take place at the Ground on the day for which this ticket is valid, due to adverse weather conditions, a refund for the ticket will automatically be made onto the original card of purchase. This is subject to there being: 10 overs or less bowled on the day = a full refund / More than 10, but less than 25 overs bowled on the day = 50% refund. Refunds will be made automatically and directly onto the original card used to make the purchase within 48 hours of the event.

Tickets purchased in advance using alternative methods of payment will be refunded via bank transfer to the original purchaser. Surrey County Cricket Club will be in touch following the match to confirm bank details for the transfer. Bank transfers can take up to 7 working days.

For tickets purchased on the day: If play is restricted to less than 25 overs bowled, or does not take place at the Ground on the day for which this ticket is valid, due to adverse weather conditions, please retain your ticket. This can then be exchanged at the Ticket Office for another match day in the One Day Cup or County Championship at The Kia Oval in 2018.

Automatic refunds 

For tickets bought in advance, refunds will be made automatically to the original purchaser. There is no need to return your ticket. Money will be refunded to the credit/debit card used for the original transaction within 5 working days of the event.

Should anyone have purchased tickets in advance via any alternative method of payment, these supporters will be refunded via bank transfer. Surrey County Cricket Club will be in touch following the match to confirm bank details for the transfer. Bank transfers can take up to 10 working days.

For queries call – 0203 946 0100 or visit www.ecb.co.uk/refundscheme.

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