See below a list of answers to our Frequently Asked Questions.
When will I receive my Tickets?
Tickets purchased will arrive 21 days prior to the event and tickets are posted using first class post. Tickets will only posted to the address registered with the credit card company and will not be sent to third parties or c/o addresses.
Can I collect my Tickets on the day of the match?
Tickets purchased fewer than seven days prior to the event will be available for collection at the Hobbs Gate Ticket Office.
Please be aware that the Ticket Office Collection hours are available no earlier than 2 hours prior to the start of play.
In order to pick up your tickets, you will be required to produce: The credit / debit card used to purchase the tickets. The ticket office will not release tickets if the name on the credit/debit card does not match the name used to purchase the tickets.
What should I do if I need a Duplicate Ticket or if I want to upgrade a Junior Ticket?
Upon receipt of your tickets please check that all details are correct, and make a note of your seat number. Seat numbers will be required in the event that your tickets are lost or stolen and duplicate tickets are requested. To upgrade a junior under 16 ticket to an adult a written request and original ticket would need to be sent by purchaser to the ticket office before the match day. Upgraded tickets will be sent out by registered post approximately two weeks prior to the event.
Requests for upgrade tickets in the six-week period leading up to the event must be collected and paid for on the day in question.
Duplicate tickets will only be issued on the match day, the original purchaser must request the duplicate in person and will be required to produce photo ID, duplicated tickets. Only the original purchaser may request duplicate/upgraded tickets and tickets will not be issued to third parties.
Do you provide seats for Wheelchair Users?
Those wishing to purchase or enquire about wheelchair enclosure tickets should contact the ticket office on 0844 375 1845 between the hours of Monday to Friday 9.00am – 5.00pm where further information and help will be available.
Do children need tickets?
All children over the age of two (2) years (as of match day) will be required to have a valid U16 match-day ticket so as to attend the match-day. Children under two (2) years will be admitted free of charge as long as they remain seated on their guardian’s lap.
I have moved and would like to update my address details, how do I do this?
If you have purchased your tickets online, you can do this yourself by logging into your account and clicking the ‘My Account’ link. Here you can amend all your personal details. Please note as we use an address verification service the address provided MUST MATCH the address to where your credit/debit card is registered otherwise your tickets may be cancelled.
I am unable to log on to my online account. What should I do?
It may be because you have an old or different email address to the one registered on our system. If you have a new email address and wish to change it, please email firstname.lastname@example.org
If you can’t remember your password, please use the ‘Forgotten your Password’ link which can be found underneath the login button. If you are trying to activate your account but are unable to because the system is saying that the account has already been activated, please follow the ‘Forgotten your Password’ link. If problems still persist please contact the Ticket Office.
Can my tickets be delivered to an alternative address?
No – tickets purchased must be sent to the address to where the debit/credit card is registered