Refund
Policy

AUTOMATIC REFUNDS

In the event of a match being cancelled due to rain or inability to admit spectators, for tickets purchased online or over the phone with a credit/debit card in the last 12 months, both part and full refunds will be made automatically by KENNINGTON OVAL LIMITED to the original purchaser only by refunding the debit or credit card used to buy the tickets within 7 working days.

For customers who purchased tickets in advance using an alternative method of payment, by credit/debit card in person via chip & pin, or who purchased tickets more than 12 months ago, refunds will be made via bank transfer. Surrey County Cricket Club will send an email inviting customers to apply for a refund via bank transfer and in these cases we would expect all customers to be refunded within 21 working days.

Any tickets purchased on the day/evening of a match at the ticket office and paid for using credit or debit card will also receive an automatic refund. Customers who paid with cash through the ticket office will be sent an email inviting customers to apply for a refund via bank transfer and in these cases we would expect all customers to be refunded within 21 working days.

Return of the ticket is not required unless specifically stated.

For queries call – 0203 946 0100 or visit www.ecb.co.uk/refundscheme.

TEST MATCH

DAYS 1-4: If, for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being:

(a) non admittance of spectators OR zero to 15 overs played – a full refund;

(b) 15.1 overs to 30 overs played – a 50% refund.

In no other circumstances can money be refunded.

DAY 5: a full refund will be given if the venue is unable to admit spectators or there is no play because the match has been completed.

ONE DAY INTERNATIONALS

If for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being:

(a) non admittance of spectators OR zero to 15 overs played – a full refund; 

(b) 15.1 overs to 30 overs played – a 50% refund.

In no other circumstances can money be refunded. 

T20 BLAST

A full refund is given if play is restricted to 24.5 overs or less due to adverse weather conditions on the day for which your ticket is valid and no result is achieved. If a result is achieved, no refund will be given.

COUNTY CHAMPIONSHIP DIV 1

A full refund is given if play is restricted to 19.5 overs or less due to adverse weather conditions on the day for which your ticket is valid and no result is achieved.

If, instead of a refund, you wish to use your ticket for another day within the same match, this can be arranged by visiting the ticket office on the day of the adverse weather conditions to secure another ticket for a later day.

ROYAL LONDON CUP

If play is restricted or does not take place at the Ground on the day for which this ticket is valid, due to adverse weather conditions, you will be entitled to a refund of only the match ticket value subject to their being:

  1. 10 overs or less bowled on the day – a full refund;
  2. 10.1 – 24.5 overs bowled on the day – a 50% refund;

In no other circumstances can money be refunded.

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