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Reporting an Incident on a Match-day

If you are in the ground for one of our match-days and need a response to an issue immediately, please report the incident with us via the button below.

Report an Incident

Please use the contact methods below

Alternatively, please use one of the below methods to get in contact with the Club and/or Venue, and a member of the respective team will be in touch.

Before getting in touch with the Club, please review the Frequently Asked Questions here to see if your query can be resolved.

Ticket Office
0203 946 0100
tickets@surreycricket.com
Membership Office and Customer Service
0203 946 0100
membership@surreycricket.com
Hospitality
0207 820 5699
hospitality@kiaoval.com
Conference & Events
0207 820 5670
enquiries@kiaoval.com
The Kia Oval Shop
0203 946 0100
retail@surreycricket.com
Net Bookings
0207 820 4192
cricketcentres@surreycricket.com
Sponsorship Opportunities
0207 820 5670
sponsorship@surreycricket.com
Accessibility
0203 946 0100
accessibility@surreycricket.com
Safeguarding
07843 977020
safeguarding@surreycricket.com

Reporting Discrimination

We stand against discrimination in all its forms and are committed to ensuring that cricket is a game for everyone. If you have experienced or witnessed discrimination you can report it either direct to the Club at equality@surreycricket.com and/or through the ECB’s website: https://www.ecb.co.uk/reporting-discrimination. Any reports will then be triaged by the ECB and investigated by the relevant cricket organisation.

Matters for General Committee

The elected members of the General Committee can be seen on www.kiaoval.com/about-surrey-cricket/officers-presidents. For matters which you believe should be raised at the General Committee on behalf of the Membership, please email gc@surreycricket.com. These matters will be received by members of the General Committee.

Whistle Blowing

The Club is committed to the highest standards of integrity and transparency. Any concerns or suspicions relating to inappropriate conduct and wrongdoing (that have occurred, are ongoing, or are likely to occur) can be reported, in confidence, to:

Internally

If relevant, please raise the issue with the County Welfare Officer, Heidi Langrish at cwo@surreycricket.com; or Chief Executive Officer, Steve Elworthy at selworthy@surreycricket.com; or Head of People, Joanne Law at jlaw@surreycricket.com.

If you are uncomfortable raising your concern with executives of the Club then you can also contact the Club’s Honorary Treasurer, Martin Eadon on treasurer@surreycricket.com . Martin sits on both the General Committee and the Club’s Management Board and is Chair of the Audit Committee.

Externally

Safecall provides an independent confidential reporting line where you can raise your concerns. Calls are handled by skilled staff and will be treated in complete confidence. Safecall will not disclose your name if you wish to remain anonymous.

You can contact Safecall 24 hours a day, seven days a week on a freephone number 0800 915 1571.

Alternatively Safecall can be contacted via the web www.safecall.co.uk/report.

Your allegation will be taken seriously and investigated promptly. You will be informed of the outcome of the investigation. Should you be dissatisfied with the response you receive you should contact Public Concern at Work on 0207 404 6609 or whistle@pcaw.org.uk.

Membership

Emails to membership@surreycricket.com should be used for all queries concerning Membership, tickets or enquiries requiring a response from the Supporter Services Team. Find out more about our Kia Oval Membership packages below.

Membership
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