Below are multiple methods to be used to contact the Club
If you have an enquiry, Membership or ticketing question, or would like to report an issue with the Customer Service team, please contact us via phone, email or post.
If you have any issues or would like to offer the Club any feedback, please email customerservice@surreycricket.com.
| General Enquiries | 0203 946 0100 | |
| Ticket Office | 0203 946 0100 | tickets@surreycricket.com |
| Membership Office | 0203 946 0100 | tickets@surreycricket.com |
| Hospitality | 0207 820 5670 | hospitality@kiaoval.com |
| Conference & Events | 0207 820 5670 | enquiries@kiaoval.com |
| The Kia Oval Shop | 0203 946 0100 | shop.kiaoval.com/contact |
| Ken Barrington Centre | 0203 946 0100 | kbccadministrator@surreycricket.com |
| Sponsorship Opportunities | 0207 820 5670 | sponsorship@surreycricket.com |
| Accessibility | 0203 946 0100 | accessibility@surreycricket.com |
| Restaurant Reservations | 0203 946 0100 | reservations@surreycricket.com |
ADDRESS
Please use the below address when contacting the Kia Oval via post, or when locating the ground.
THE KIA OVAL
SURREY COUNTY CRICKET CLUB
KENNINGTON
LONDON SE11 5SS
Where are we?
The Kia Oval, the home of Surrey County Cricket Club, is easily accessible by car, train, bus and tube, from the West End, the City and all South East Counties. Click below for a full overview of how you can get the Kia Oval.
Nearby Accommodation
Please use the button below to view a range of nearby accommodation that are suitable for your visit to the Kia Oval.
VIEW NEARBY ACCOMMODATIONSurrey County Cricket Club Customer Complaints Procedure
Our commitment to customers:
We aim to ensure making a complaint is as easy as possibleWe will treat your complaint seriously, with fairness and reason, for the good of the Club
We will deal with your complaint promptly and in confidence
We will endeavour to learn from your feedback and use it to review and improve our service
A record of all formal complaints and responses will be made
Response Times:
We will provide a first response within three working daysWe will issue a full response within 21 days
If there is a delay we will keep you informed
What is a complaint?
A complaint is when you tell us you are not happy about the service we provide, this could include not delivering a service on time, providing the wrong information, providing poor quality of service, when you have a problem with a member of staff.
How to make a complaint:
All complaints must be made in writing. Please supply your name, telephone number, postal address and email details:
By email at: customerservice@surreycricket.comIn Writing to: Customer Service Manager, Surrey County Cricket Club, The Kia Oval, Kennington, London, SE11 5SS
