Below are multiple methods to be used to contact the Club

If you have an enquiry, Membership or ticketing question, or would like to report an issue with the Customer Service team, please contact us via phone, email or post.

If you have any issues or would like to offer the Club any feedback, please email customerservice@surreycricket.com.

General Enquiries0203 946 0100
Ticket Office0203 946 0100tickets@surreycricket.com
Membership Office0203 946 0100tickets@surreycricket.com
Hospitality0207 820 5670hospitality@kiaoval.com
Conference & Events0207 820 5670enquiries@kiaoval.com
The Kia Oval Shop0203 946 0100shop.kiaoval.com/contact
Ken Barrington Centre0203 946 0100kbccadministrator@surreycricket.com
Sponsorship Opportunities0207 820 5670sponsorship@surreycricket.com
Accessibility0203 946 0100accessibility@surreycricket.com
Restaurant Reservations0203 946 0100reservations@surreycricket.com

ADDRESS

Please use the below address when contacting the Kia Oval via post, or when locating the ground.

THE KIA OVAL
SURREY COUNTY CRICKET CLUB
KENNINGTON
LONDON SE11 5SS

Where are we?

The Kia Oval, the home of Surrey County Cricket Club, is easily accessible by car, train, bus and tube, from the West End, the City and all South East Counties. Click below for a full overview of how you can get the Kia Oval.

HOW TO GET TO THE KIA OVAL

Nearby Accommodation

Please use the button below to view a range of nearby accommodation that are suitable for your visit to the Kia Oval.

VIEW NEARBY ACCOMMODATION

Surrey County Cricket Club Customer Complaints Procedure

Our commitment to customers:

We aim to ensure making a complaint is as easy as possible
We will treat your complaint seriously, with fairness and reason, for the good of the Club
We will deal with your complaint promptly and in confidence
We will endeavour to learn from your feedback and use it to review and improve our service
A record of all formal complaints and responses will be made

Response Times:

We will provide a first response within three working days
We will issue a full response within 21 days
If there is a delay we will keep you informed

What is a complaint?

A complaint is when you tell us you are not happy about the service we provide, this could include not delivering a service on time, providing the wrong information, providing poor quality of service, when you have a problem with a member of staff.

How to make a complaint:

All complaints must be made in writing. Please supply your name, telephone number, postal address and email details:

By email at: customerservice@surreycricket.com
In Writing to: Customer Service Manager, Surrey County Cricket Club, The Kia Oval, Kennington, London, SE11 5SS