What is the easiest way for me to purchase tickets?
The easiest way to purchase tickets is online through your Surrey Ticketing Account. Please log in or sign up here.
How much will tickets cost?
Do Members benefit from an exclusive price for international tickets?
Yes, all Members are able to benefit from an exclusive price for international tickets during their priority window. For the 2023 season, this is taking place between 6 – 16 December 2022. After the 16 December, prices will increase.
When will I receive my tickets?
Tickets for the 2023 season will be distributed digitally and will be available to download within four weeks of the fixture. We will contact you with instructions as to how to access your tickets in due course.
Can I purchase tickets to watch international cricket at The Kia Oval from another website?
The only official source of tickets for Surrey Cricket or England fixtures at The Kia Oval is tickets.surreycricket.com or our authorised ticketing providers.
Any tickets listed for purchase on 3rd party websites such as Viagogo, Stubhub, Safetickets.net, Gumtree, eBay, plus any touts outside the ground are not done with the permission of the England and Wales Cricket Board or Surrey County Cricket Club and are subject to unregulated pricing and break our terms and conditions. We have encountered issues including photoshopped tickets or tickets that have been cancelled but have still been sold via these platforms.
We strongly recommend that customers only purchase tickets via our Surrey Ticketing Website or our authorised ticketing re-sale platform (Ticket Exchange) to avoid disappointment or being refused entry.
If you have already purchased tickets from a secondary ticketing platform, please contact us at firstname.lastname@example.org and we will do our upmost to assist you. However, we ask that this is avoided.
If you are found selling tickets on any third party websites, you will be contacted, and any purchased tickets will be cancelled. You may also be blocked from purchasing any further tickets with us.
What should I do if I need a duplicate ticket?
On receipt of your tickets please check that all details are correct. Should your tickets be lost or stolen and duplicate tickets are requested please contact our Member and Supporter Services Team at email@example.com to arrange duplicates. Please note duplicate tickets are issued at the discretion of the Ticket Office and will only be issued to the original ticket purchaser.
What is your refund policy?
How can I secure accessible seating?
Those wishing to purchase or enquire about accessible tickets should contact the Ticket Office on 0203 946 0100 between the hours of Monday to Friday 9.30am – 5.00pm or email firstname.lastname@example.org where further information and help will be available.
Do children need a ticket for a match-day?
All children over the age of two (on the match-day) will be required to have a valid under 16 match-day ticket. Children under two will be admitted free of charge as long as they remain seated on their guardian’s lap.
I have moved and would like to update my address details. How do I do this?
You can amend your address by logging into your account here and clicking the ‘Your Profile Details’ on the right-hand side under ‘My Account’, ‘Account Settings’. Here you can change all of your personal details. Please note, as we use an address verification service the address provided must match the address to where your credit/debit card is registered.
I am unable to log into my online account. What should I do?
You may not be able to log-in because you have an old or different email address to the one registered on our ticketing system. If you have a new email address and wish to change it, please email email@example.com. If you can not remember your password, please use the ‘Forgotten your Password’ link which can be found underneath the log-in button on our eTicketing site. If you are trying to activate your account but are unable to because the system is saying that the account has already been activated, please follow the ‘Forgotten your Password’ link. If problems still persist please contact our Member and Supporter Services Team via firstname.lastname@example.org or 0203 946 0100.
Can my tickets be delivered to an alternative address?
Tickets purchased must be sent to the address to where the debit/credit card is registered.
I wish to upgrade my general admission tickets to a Hospitality experience, how can I do this?
You can contact our Hospitality team via email@example.com and our team will assist you in doing this.
Can I collect my tickets on the day of the match?
Yes, if you are unable to use digital or mobile tickets, then you can request to collect your tickets from the Ticket Office at The Kia Oval. Please email firstname.lastname@example.org to arrange this. In order to pick up your tickets, you will be required to produce the credit/debit card used to purchase the tickets and a form of ID.
Do you have a ticket exchange website?
Yes, and it can be found here. Any tickets that have been purchased, and for whatever reason the customer can no longer attend, the tickets are listed on our official Ticket Exchange Site.
How can I purchase tickets for 2023 internationals at The Kia Oval?
The Kia Oval will be running a Ticket Ballot for 2023 internationals at the venue, providing non-Members a way to access tickets. Entries into the Ticket Ballot can be made here until 16th December 2022.
How do I apply for tickets in the Ticket Ballot?
Anyone who is not a Member of Surrey County Cricket Club is eligible to enter the Ticket Ballot, and can do so by completing the entry form here.
Do I need to apply online?
Is there a limit to how many times I can apply?
Yes. Applications are limited to one per person.
How many tickets can I apply for in the Ticket Ballot?
At the point of submission, entrants do not need to specify the number of tickets they would like to purchase. This does not guarantee that entrants will win the number of tickets requests, and the amount of tickets that successful entrants can purchase will be confirmed at a later date.
How old do I need to be to purchase tickets for 2023 internationals?
Ticket purchasers need to be at least 16 years of age on the date of purchase. Please note that anyone under the age of 14 will need to be accompanied by an adult at The Kia Oval.
Does entering the ballot guarantee me tickets for 2023 internationals?
No. The only way to guarantee your tickets to 2023 Internationals at The Kia Oval is by becoming a Member of Surrey County Cricket Club. Members have priority ahead of anyone else to purchase tickets for all International fixtures at The Kia Oval. For more information as to how to become a Member, please click here.
When does the Ticket Ballot open and close?
The Ticket Ballot opens on 5th September and closes on the 16th December. Successful applicants will be contacted after this date with details as to how to purchase their allocation.
What are the ticket prices for 2023 internationals at The Kia Oval?
Why can't I buy a ticket for internationals in the Micky Stewart Members' Pavilion?
As with all cricket at The Kia Oval, the Micky Stewart Members’ Pavilion is reserved for Members of Surrey County Cricket Club only. As well as this, the adjacent Peter May Garden, in the Galadari Stand, is all also an exclusive Members’ area. If you wish to secure tickets in one of these areas, please click here to find out more about our array of Memberships. LINK
How will I know if my Ticket Ballot application has been submitted successfully?
All Ticket Ballot applicants will have received a confirmation email and should be retained for your records. If you did not receive the confirmation email, you may not have entered the ballot, however, please be sure to check any junk folders prior to contacting us on email@example.com.
My email address has changed since entering the Ticket Ballot. How can I update this?
Please make sure that you will have access to your email address throughout the ballot process, as this will be the means in which successful applicants are contacted. If your email address does change in this time, please re-enter the Ticket Ballot.
What happens if there are tickets still available after the Ticket Ballot?
Should any tickets be available once the Ticket Ballot has been completed, they will be put on general sale via tickets.surreycricket.com for anyone to purchase.
I have been successful in the Ticket Ballot, but can not purchase during the dedicated window. What can I do?
If you were successful in the Ticket Ballot and decide not to purchase your allocation, you will not be able to purchase these at a later date.
I have been successful in the Ticket Ballot, but wish to add additional tickets to my order.
Tickets for international cricket at The Kia Oval are in high demand. This means that we are unable to offer additional tickets during this window. If you wish to purchase more than your allocation, you will have to try again during general sale.
How many categories are there for Surrey County Cricket Club Membership?
There are six main types of Membership – Surrey and England, County, County 22-25, County 16-21, T20 and Championship as well as a Junior Membership for U16s, known as ‘Pride of Lions’.
The Club also offer various forms of Debenture Membership.
What is the benefit of being a Surrey and England Member?
Surrey and England Members have an allocated seat for all International match-days at The Kia Oval. This means that your seat is reserved for you before each International sale, and you can secure a ticket in this seat before anyone else and it is guaranteed for you if you do want to purchase it.
A full list of benefits as a Surrey and England Membership can be found here.
What fixtures does my Membership cover?
Different Membership categories offer different access for Surrey County Cricket Club’s domestic fixtures. A Surrey and England, County, County 22-25, County 16-21 and Pride of Lions Memberships cover all formats. Whereas a Championship and T20 Membership have reduced access. For a full list of domestic cricket access rights, please click here.
I wish to visit The Kia Oval to select my seat; do I need to book an appointment?
Our Member and Supporter Services Team are based at The Kia Oval and are happy to show you any seats you wish to secure as a Surrey and England Member. We recommend that you call (0203 946 0100) before visiting The Kia Oval on a non-match-day to arrange to view any seats.
If I choose a Surrey and England seat, can I change it in future years?
Yes, of course. Whilst subject to availability, anyone wishing to move their seat will be given the option during the following season’s renewal period. The date for 2022 Surrey and England Members to renew their seat for the 2023 season is 14th November 2022.
Can all Members gain access to the Micky Stewart Members’ Pavilion on International match-days?
Whilst the Pavilion remains a facility for all Members to enjoy, it has a capacity which we cannot exceed. On all International fixtures, priority will be given to those Members with seats allocated within the Pavilion, with all other Members being allowed at the Club’s discretion, subject to there being sufficient space.
I am not a Surrey and England Member. Can I select a seat within the Pavilion?
Surrey and England Members always get first priority to secure tickets in their seat for all international match-days. Following this, all other Membership categories will be given a window in which to purchase remaining seats in the Pavilion for international fixtures at The Kia Oval.
How can I see a breakdown of what benefits my Membership category allows me?
Different Membership categories are provided by Surrey County Cricket Club to cater for different requirements. To view the different Memberships available, and the benefits they include, please click here.
I was a Surrey County Cricket Club Member for the 2022 season. Is there a deadline to renew for 2023?
There is no deadline to renew your Surrey Membership. However, there are deadlines in which you may wish to renew by to make the most of your benefits as a Member. Members should renew their Membership by 6th December 2022 to ensure they have access to their exclusive international ticket on sale period. To renew your Membership, click here.
Is there a Junior Membership available?
The Pride of Lions Membership is designed especially for cricket fans under the age of 16. Pride of Lions Membership includes access to exclusive events, competitions and entry to all domestic cricket fixtures at The Kia Oval. Members also receive access to the XBOX Family Zone situated on the JM Finn Stand Balcony for all home T20 fixtures. Pride of Lions Membership is just £20.
Can I renew my Membership online?
Yes, all Memberships can be renewed online via the Surrey County Cricket Club website. To renew your Membership, click here.
I pay for my Membership through Direct Debit, when will money be taken for this?
Anyone paying for their Membership through Direct Debit can expect the payment to be taken towards the end of January, if you are paying in one instalment. If your Direct Debit is set to four instalments, you can expect the first payment to be taken at the end of January, with the following payments taken incrementally after this. The exact dates will be shared with all Members prior to the payment being taken.
What are the benefits of paying by Direct Debit and how do I switch?
New Members who wish to pay or switch to paying for their Membership by Direct Debit will receive an initial discount of £10 on their Membership. Once a Member is on Direct Debit, the renewal payment will be discounted by £20. If you wish to switch to Direct Debit, please contact the Team on firstname.lastname@example.org.
When will I receive my Membership Card for the season?
All Members will receive a new Membership card prior to each season. You will receive an email from the Club once this has been posted to you. A Membership pack will also be sent to you in the post containing all of the relevant information you require for the upcoming season.
What do I do if I have lost or misplaced my Membership card?
If Members have lost their Membership card, the Member and Supporter Services Team will be able to provide a replacement for a fee. Please contact the Team at email@example.com, to arrange a new Membership card.
How do I refer a new Member to Surrey County Cricket Club?
To refer a new Member to Surrey, please click here. If you successfully renew a new Member, you will be eligible for a £15 discount voucher to use online in the Club Shop, each time.
As a Member, where can I sit on match-days?
For all domestic fixtures, unreserved seating is in operation in the exclusive Members’ Areas. These include the Micky Stewart Members’ Pavilion, Peter May Garden and Laker Balcony.
Where do I receive Members' discount on beverages in the ground?
Members’ discount is exclusively available in Members’ Areas. Members’ will receive discounted prices on beverages with bars located in the Micky Stewart Members’ Pavilion, Peter May Garden and Laker Balcony.
Can I bring a guest into the Pavilion?
Guests are not permitted in the Pavilion for T20s, The Hundred or Internationals fixtures. However, Members may bring up to four guests into the Micky Stewart Members’ Pavilion during County Championship or One-Day Cup fixtures, providing they are always accompanied by the Member.
Are there reciprocal arrangements in place for Surrey Members?
Members of the opposition county are required to purchase a ground entry ticket to the game and during County Championship and One-Day Cup fixtures will be allowed entry into the Micky Stewart Members’ Pavilion on production of their respective County membership card. Unfortunately there are no reciprocal arrangements for T20 Vitality Blast fixtures.
What is the dress code?
Our dress code is smart/casual – tailored shorts, smart trainers and smart polo shirts are suitable. We do not allow any flip flops or sports wear.
What is the refund policy?
We don’t let rain get in the way of serving your hospitality. Please read our full terms and conditions here.
Are children welcome?
Children are welcome across all of our match day hospitality. For international fixtures, children require a full price ticket, whereas for domestic fixtures, junior tickets are available. If you would like to purchase a junior ticket, please contact us at firstname.lastname@example.org.
This policy does not apply if the child is a babe in arms.
What time does the Hospitality facility close?
Bars will close 30 minutes after the last ball is bowled, however, this is subject to change depending on the format of the game. The facility will close another 30 minutes after that.
Is there parking available for Hospitality guests?
There is no parking available on-site at The Kia Oval.
Is there a cloakroom available for the facilities?
There is limited space in our hospitality facilities, and therefore, we do not have a cloakroom. Personal belongings are left around the facility at the owner’s risk.
Do I need to let you know my dietary requirements?
Yes. If you have any specific dietary requirements, they need to be sent to
email@example.com at least two weeks prior to the fixture.
Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish or shellfish. While we take steps to minimise risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control may alter the formulations of the food we serve.
My deposit is paid, when is the full balance required?
The balance for any larger payments needs to credited to our account 12 weeks prior of the fixture. Tickets will not be available to download until this has been cleared.
Can I purchase additional packages?
Of course. If you are interested in purchasing additional hospitality for this season, or looking ahead to next season, please do not hesitate to contact us on hospitality.kiaoval.com or on 020 7820 5699. Packages are subject to availability.
I have already purchased general admission tickets, can I upgrade to them to hospitality?
You can upgrade your General Admission tickets to Hospitality tickets subject to availability. Please contact one of our team via email at firstname.lastname@example.org and we will assist you with your booking.
I have booked, when and how will I get my tickets?
Tickets will be available to download from your Surrey Ticketing Account, which can be found here. For all domestic fixtures, tickets will be available in your account 10 days prior to the fixture, and for international fixtures, this will be two weeks prior.
All purchasers will receive an email notifying them when tickets are available to download, and this will also contain instructions about how to access them.
Where is the best place to meet my guests?
If your tickets are in the JM Finn Stand, the best place to meet your guests is at the Burns Gate (Vauxhall End of the ground).
If your tickets are in the Bedser Stand, Montpelier Club, Micky Stewart Members’ Pavilion or Galadari Stand, the best place to meet your guests is at the New Gate (Pavilion End of the ground).
Can I smoke?
There are designated smoking areas around The Kia Oval, located at the back of the stands. Please ask your nearest steward or staff member for directions to any such area. Note: This policy also applies to the use of electronic smoking devices.
Do I need to print my ticket, or can I show it on my phone on arrival?
You do not need to print your ticket, however, you can if you wish to. As long as you can show the eTicket on your phone, our stewards will be able to scan you in. For instructions as to how to download your tickets, ahead of visiting The Kia Oval, please click here.
Is there WiFi available?
WiFi is available free of charge at the Kia Oval. Use ‘_The Cloud’ to gain access.
Where is the nearest cash point?
Please note, a cashless system is in place at all outlets and bars. The nearest cashpoint is outside the Post Office on Kennington Road (5-minute walk from The Kia Oval).
Is parking available?
No. Parking is not available on-site at The Kia Oval for this fixture.