Frequently Asked
Questions

The easiest way to purchase tickets is online via our official Ticketing site. You will need to log in or create your Surrey Ticketing Account in order to purchase tickets.

Click here to view our rain/refund policy.

Accessible tickets are available to purchase for all fixtures through our official Ticketing site. Should you require a specific assistance, please do not hesitate to contact the Ticket Office via email accessibility@surreycricket.com where further information and help will be available.

All children over the age of two will be required to have a valid under 16 match-day ticket. Children under two will be admitted free of charge as long as they remain seated on their guardian’s lap.

You can amend your address by logging into your account here and clicking the ‘Your Profile Details’ on the right-hand side under ‘My Account’, ‘Account Settings’. Here you can change your personal details.

You may not be able to log-in because you have an old or different email address to the one registered on our system. If you have a new email address and wish to change it, please email tickets@surreycricket.com and a member of the team will be able to support you.

If you cannot remember your password, please click ‘Generate new password‘ button and follow the on-screen instructions to create a new password.

You can contact our Hospitality team via hospitality@kiaoval.com or 0207 820 5699 and a member of our dedicated Hospitality Sales Team will be able to help.

Yes. If you are unable to use digital or mobile tickets, then you can request to collect your tickets from the Ticket Office at the Kia Oval. Please email our Member and Supporter Services Team on tickets@surreycricket.com to arrange this.

To collect your tickets, you will be required to produce a form of ID matching the name of the original purchaser.

Our official Ticket Exchange site can be found here. Any tickets that have been purchased, and for whatever reason can no longer be utilised, can be listed on our official Ticket Exchange Site. Please note that Ticket Exchange closes 24 hours prior to the start of the match, and any unsold tickets are returned to the original purchaser.

For our full refund policy, please click here.

Members’ guest vouchers can be obtained for either County Championship or One Day Cup match-days by logging into your Surrey Ticketing Account.

At the point of submission, entrants do not need to specify the number of tickets they would like to purchase. The number of tickets available for successful applicants will be decided following the Members’ priority window.

No. The only way to guarantee general admission tickets to 2025 internationals at the Kia Oval is by becoming a Member of Surrey County Cricket Club. Members have priority ahead of anyone else to purchase tickets for all international fixtures at the ground. If you wish to become a Member, or require more information, please click here.

You can also guarantee your seat through one of our Premium Hospitality packages. You can do so by enquiring with our dedicated Sales Team at hospitality@kiaoval.com.

All Ticket Ballot applicants will receive a confirmation email, which should be retained for your records. If you did not receive the confirmation email, you may not have entered the ballot, however, please be sure to check any junk folders.

As with all cricket at the Kia Oval, the Micky Stewart Members’ Pavilion is reserved exclusively for Members of Surrey County Cricket Club only. Tickets for internationals are available to Members only.

Please make sure that you have access to your email address throughout the entire ballot process as this will be the means in which successful applicants are contacted. If your email address does change in this time, please re-enter the ballot.

If you enter the ballot more than once, only the latest submission will be considered.

Any remaining tickets following the Member and Ballot priority windows were made available for general sale on Tuesday 3 December. Tickets are available to purchase from our official ticketing site.

If successful, your ballot allocation will be available to you throughout the entire ballot priority window. If you are unable to purchase during the window, there is no guarantee that your allocation will still be available to you following the close of the window.

All remaining tickets were made available for general sale on Tuesday 3 December.

No additional tickets will be made available to ballot entrants during their priority window. If you wish to purchase more than your allocation, you will have to try again during general sale.

No. All Members will be removed from the Ticket Ballot process and their entry will not be considered valid. Members of Surrey County Cricket Club have priority to purchase international tickets before anyone else, at an exclusive price. If you have maxed out your allocation as a Member, there will be other opportunities throughout the year to purchase additional international tickets in exclusive Members’ Areas.

Surrey and England Members have an allocated seat for all International match-days at The Kia Oval. This means that your seat is reserved for you before each International sale, and you can secure a ticket in this seat before anyone else and it is guaranteed for you if you do want to purchase it.

A full list of benefits as a Surrey and England Membership can be found here.

Different Membership categories offer different access for Surrey County Cricket Club’s domestic fixtures. A Gold Debenture, Laker Debenture, Surrey and England, County, Surrey 22-25, Surrey 16-21, and Pride of Lions Memberships cover all formats including The Hundred at The Kia Oval. Championship Membership has reduced access. For a full list of domestic cricket access rights, please click here. Please note that international fixtures require the purchase of additional tickets.

Our Member and Supporter Services Team are based at the Kia Oval and are happy to show you any seats you wish to secure as a Surrey and England Member. We recommend that you call (0203 946 0100) before visiting the Kia Oval on a non-match-day to arrange to view any seats.

Yes, of course. Whilst subject to availability, anyone wishing to move their seat will be given the option during the following season’s renewal period. The deadline for 2024 Surrey and England Members to renew their seat for the 2025 season was 27 September 2024.

Whilst the Pavilion remains a facility for all Members to enjoy, it has a capacity which we cannot exceed. On all International fixtures, priority will be given to those Members with seats allocated within the Pavilion, with all other Members being allowed at the Club’s discretion, subject to there being sufficient space.

Surrey and England Members always get priority to secure tickets in their seat for all international match-days. Following this, all other Membership categories will be given a window in which to purchase remaining seats in the Pavilion for international fixtures at the Kia Oval.

Different Membership categories are provided by Surrey County Cricket Club to cater for different requirements. To view the different Memberships available, and the benefits they include, please click here.

The deadline for 2024 Surrey and England Members to renew their seat for the 2025 season was 27 September 2024.There is no deadline to renew all other membership types, however, there are dates by which you may wish to renew by to make the most of your benefits as a member. Members should renew their Membership by 5^th November 2024 to ensure they have access to their exclusive international ticket on sale period. To renew your Membership, click here.

The Pride of Lions Membership is designed especially for cricket fans under the age of 16. Pride of Lions Membership includes access to exclusive events, competitions and entry to all domestic cricket fixtures at The Kia Oval. Members also receive access to the XBOX Family Zone situated on the JM Finn Stand Balcony for all home T20 fixtures. Pride of Lions Membership is just £20.

Yes, all Memberships can be renewed online via the Surrey County Cricket Club website. To renew your Membership, click here.

Anyone paying for their Membership through Direct Debit can expect the payment to be taken towards the end of January, if you are paying in one instalment. If your Direct Debit is set to four instalments, you can expect the first payment to be taken at the end of January, with the following payments taken incrementally after this. The exact dates will be shared with all Members prior to the payment being taken.

New Members who wish to pay or switch to paying for their Membership by Direct Debit will receive an initial discount of £10 on their Membership. Once a member is on Direct Debit, the renewal payment will be discounted by £20. If you wish to switch to Direct Debit, please contact the Team on 0203 946 0100.

All Members will receive a new Membership card prior to each season. You will receive an email from the Club once this has been posted to you.

If Members have lost their Membership card, the Member and Supporter Services Team will be able to provide a replacement for a fee. Please contact the Team at membership@surreycricket.com, to arrange a new Membership card.

To refer a new Member to Surrey, please click here. If you successfully renew a new Member, you will be eligible for a £15 discount voucher to use online in the Club Shop, each time.

For all domestic fixtures, including both Vitality Blast and The Hundred, unreserved seating is in operation in exclusive Members’ Areas. These include the Micky Stewart Members’ Pavilion, Peter May Garden, Lock Balcony, and Laker Balcony.

All areas are subject to availability and you may be directed to other Members’ Areas of the ground should an area reach capacity.

Members’ discount is exclusively available in Members’ Areas. Members’ will receive discounted prices on beverages with bars located in the Micky Stewart Members’ Pavilion, Peter May Garden, Lock Balcony, Laker Balcony.

Please note that for international fixtures the Laker Balcony Bar will not be a member’s priced bar, as this is also available for non-members.

Guests are not permitted in the Pavilion for T20s, The Hundred or Internationals fixtures. However, Members may bring up to four guests into the Micky Stewart Members’ Pavilion during County Championship or One-Day Cup fixtures, providing they are always accompanied by the Member.

NFC is a short-range wireless connectivity technology that uses magnetic field induction to enable communication between devices when they are placed together, this technology powers Apple and Google Pay. If you have used your smartphone to pay in a shop or to scan into the tube, you are already using NFC technology.

Apple

All iPhone 6 phone models or newer are NFC compatible. This also includes the first-generation iPhone SE. Before use, please ensure that you have completed the latest iOS software update.

Android

Newer models of Android devices contain NFC software.  In some instances, a logo will be visible on the phone, or it will appear in your taskbar (if activated).

The easiest way to find if your phone is NFC compatible is to check your phone settings. Instructions on how to check your device can be found in  ‘Step 1: Check if your device supports NFC’ via the following link.

Android

Ensure that NFC is enabled and set up correctly on your device, following the below steps:

1. On your Android device, open the ‘Settings’ app.
2. Via the search icon, type ‘ ‘NFC and contactless payments’
3. Check that that the NFC setting is toggled ‘on’

Steps may differ depending on your device.

Apple

Newer models have a Background Tag Reading, which means that if the iPhone screen is on, your NFC Tag Reader is active, and can read NFC tags once you iPhone is placed next to an NFC scanning device.

Older iPhone models require users to turn on the NFC Tag Reader manually, see instructions below:

1. If you have an iPhone 7 or iPhone 8, swipe up from the bottom of the screen to open the ‘Control Centre’. Owners of newer models of iPhone using Face ID should swipe down from the top right-hand corner of the screen to open this.
2. Tap the NFC Tag Reader icon to turn on NFC. You can now use NFC to interact with other devices or tags.
3. If you do not see the NFC Tag Reader icon in the ‘Control Centre’ on an iPhone 7 or 8 you’ll need to add it to your ‘Control Centre’ via your phone’s ‘Settings’.
4. Scroll down to the ‘More Controls’ section and tap the Plus (+) icon next to NFC Tag Reader.

If you have an Android phone, please ensure that you have the Google Wallet app installed. The Apple Wallet app is pre-installed on iPhones.

Shortly after you have completed your purchase of your Membership an email will be sent containing an ‘Add to Google Wallet’ button and an ‘Add to Apple Wallet’ button. Follow the on-screen instructions on your phone to add your ticket. You can check if your Membership card has been successfully added by entering your Google or Apple Wallet app and clicking on ‘Passes’, or by swiping down.

Each Membership card can only be added to a wallet once, so please ensure that you install your Membership card on the correct device.

2025 digital Membership cards only need to be downloaded once. Your Membership card will update overnight after each day of play.

Apple

• Open your ‘Apple Wallet’.
• Click on your ‘2025 Membership’
• Select the 3 dots in the top right corner.
• Click on ‘Pass Details’
• Check that ‘Automatic Updates’ are turned on; the icon/button should be green. If it is already turned on, then toggle it off and on again
• Refresh the page by placing your finger in the middle of the screen and moving it up
• This should then update to the correct game/update to NFC

Android

Android users cannot manually update their Google Wallet via the app. Please turn your device off and on, which should update your Membership card for the relevant fixture.

Scanning your digital Membership card does not require a signal or connection to use; however, you do need to be connected to the internet to download your digital Membership card onto your mobile device.

We ask that you download your digital Membership card as soon as you receive it, and in advance of attending fixtures at the Kia Oval.  Once your digital Membership card has been downloaded to your Apple Wallet or Google Wallet, you will be able to open and use the digital Membership card without Wi-Fi or phone signal.

If you do not have a phone that is compatible with NFC for digital Membership cards and do not already have a physical Membership card, please contact the Member and Supporter Services team at membership@surreycricket.com.

Digital Membership cards will no longer be available via the Kia Oval app; however, the app will still be in use for match-day tickets.

Once your digital Membership card has been downloaded to your mobile device, you will simply need to open your Apple Wallet or Google Wallet as you approach the entry gates, select the Membership card, and present it to a steward for scanning.

If you use your Apple Wallet or Google Wallet to make payments, the chip is in the same place on your mobile device. Our stewards will be on-hand to assist.

Children are welcome across all our match day hospitality. For international fixtures, children require a full price ticket, whereas for domestic fixtures, junior tickets are available. If you would like to purchase a junior ticket, please contact us at hospitality@kiaoval.com or 020 7820 5699.

This policy does not apply if the child is a babe in arms.

There is no parking available on-site at The Kia Oval.

There is limited space in our hospitality facilities, and therefore, we do not have a cloakroom. Personal belongings are left around the facility at the owner’s risk.

Yes. If you have any specific dietary requirements, they need to be sent to
hospitality@kiaoval.com at least two weeks prior to the fixture.

Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish or shellfish. While we take steps to minimise risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control may alter the formulations of the food we serve.

The balance for any larger payments needs to credited to our account 12 weeks prior of the fixture. Tickets will not be available to download until this has been cleared.

Of course. If you are interested in purchasing additional hospitality for this season, or looking ahead to next season, please do not hesitate to contact us on hospitality.kiaoval.com or on 020 7820 5699. Packages are subject to availability.

You can upgrade your General Admission tickets to Hospitality tickets subject to availability. Please contact one of our team via email at hospitality@kiaoval.com or 020 7820 5699, and we will assist you with your booking.

Tickets will be available for you to access digitally 10 days before the fixture. Instructions on how to access these will be sent out closer to the time.

If your tickets are in the JM Finn Stand, the best place to meet your guests is at the Burns Gate (Vauxhall End of the ground).

If your tickets are in the Bedser Stand, Montpelier Club, Micky Stewart Members’ Pavilion or Galadari Stand,  the best place to meet your guests is at the New Gate (Pavilion End of the ground).

Please note, a cashless system is in place at all outlets and bars. The nearest cashpoint is outside the Post Office on Kennington Road (5-minute walk from The Kia Oval).

No. Parking is not available on-site at The Kia Oval on match-days. For those who have accessible needs, please contact us at accessibility@kiaoval.com.

If you need to cancel your restaurant booking, this needs to be done at least two working days prior to your reservation, any cancellations after this time will be a full loss. Please contact us via telephone on 0203 946 0100 to request any cancellations.

For Public and/or Afternoon Tea & Tours, we aim to have no more than 25 in a group.

Public Tours and Afternoon Tea & Tours are scheduled to last 90 minutes. A bespoke Tour is tailored to meet your schedule and requirements.

Yes. To avoid disappointment, all Tours must be pre-booked and paid for in advance. If you cannot book online, please email tours@surreycricket.com. A voucher is not a guarantee of a tour place. You must book your space.

Yes. If you wish to cancel your Tour booking, please email tours@surreycricket.com. Bookings may be cancelled or rescheduled up to 48 hours prior to the commencement of your Tour.

Afternoon Tea & Tour bookings may be cancelled up to 7 days prior to the commencement of your Tour. We are unable to alter arrangements after this.

Yes. We will ask if you have any allergies or dietary requirements for your Afternoon Tea. Once Tea is confirmed we cannot cancel arrangements. Please be aware our food may contain or come into contact with common allergens, such as dairy, eggs, soybeans, tree nuts, peanuts, fish, shellfish or wheat. Whilst we take steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control may alter the formulations of the food we serve. 

Please arrive 15 – 30 minutes prior to the start of your Tour. Please note you will not be permitted to enter the ground until 30 minutes prior to the commencement of your Tour. For Afternoon Tea & Tours, gates open one hour before start of play. Please note latecomers may be refused admission.

Afternoon Tea & Tour visitors will be issued with Pavilion Passes, meaning all areas of the ground are available and visitors can spend extra time in the Museum if they wish.

Photography is permitted in all parts of the ground, however flash photography is not permitted in the Museum. You can take film inside the ground however filming the Tour or the Tour Guide is not permitted.

No. Only small handbags and rucksacks will be allowed to be taken on a Tour. There are no locker or luggage storage facilities available at the ground.

Surrey CCC reserves the right to refuse entry to a Tour to any person who is dressed inappropriately. For Afternoon Tea & Tours, please dress for a day at the cricket, but also for Tea in the restaurant.

Entrance to the ground is through the John Edrich Gate for Public tours (or Jack Hobbs Gate or Alec Stewart Gate for match day tours), The John Edrich and Jack Hobbs Gates are at the Pavilion end of the ground (closest tube is Oval). The Alec Stewart Gate is at the Vauxhall end of the ground (closest tube and overground is Vauxhall).

Yes. There are lifts to each area of the Tour. Please email tours@surreycricket.com before your Tour if you have any accessibility needs.

No. There are no parking facilities available at the ground unless you are a blue badge holder, in which please email accessibility@surreycricket.com to ask if there is space available.

No. The Kia Oval is a cashless ground.