Accessibility at
WE ARE PASSIONATE ABOUT DELIVERING EQUALITY TO EVERYONE WHO VISITS THE KIA OVAL.
We are constantly striving to elevate our standards and improve our facilities and attitudes accordingly.
We are committed to developing an ongoing program of improvements and would welcome your constructive comments as to how we can do so.
Please email accessibility@surreycricket.com to provide feedback, or ask any questions regarding accessibility at The Kia Oval and Surrey County Cricket Club.
PURCHASING TICKETS
If you have accessible needs and wish to purchase tickets at the Kia Oval, please contact us on 02039460100, or email us at tickets@surreycricket.com and a member of the team will be happy to assist.
PURCHASING MEMBERSHIP
If you have accessible needs and wish to purchase Membership at the Kia Oval, please contact us on 02039460100, or email us at membership@surreycricket.com and a member of the team will be happy to assist.
ACCESS GUIDE
The Club have created an Access Guide containing all the key information a visitor with accessible needs requires ahead of visiting The Kia Oval. Brief information can be found below, but to view our detailed access guide, please click here.
Parking
Accessible Parking on international match days is not available in the ground but we have designated locations. Your parking letter will be sent to you ahead of every game if you have requested parking. If you have not received it, please contact us via accessibility@surreycricket.com, and someone will be able to help you.
Accessible Entrance
If you have any accessible needs and/or need help, there are accessibility priority entrance gates at both ends of the ground.
If you are arriving from Oval Station, please use the John Edrich Gate, located to the right of the Hobbs Gate at the Pavilion end of the ground. If you are arriving from Vauxhall Station, or either of the parking areas, please use the Burns Gate, which is to the left of the Alec Stewart Gate.
Please note that these are priority gates, but you may access any gate around the ground.
Sensory Area
A sensory area is available for all match days. If you would like to book the sensory room, please contact us via accessibility@surreycricket.com, or visit Pavilion Reception or JM Finn Stand Reception, and a Member of staff will be able to assist you.
Wheelchairs
Wheelchairs, if required, are available in the Pavilion Reception, but we do recommend that you bring your own if you are able to as the wheelchairs are for emergencies on major matchdays. If you need to store a wheelchair or scooter, please ask at the Pavilion Reception.
Accessible Toilets
Accessible toilets are located all around the ground and are accessible with a RADAR key. If you do not have a key, please ask the closest Steward or Ambassador, or visit Pavilion Reception.
We have two changing places restrooms, one next to the Club Shop in the SSE Energy Solutions Stand concourse, and the other on the first floor of the JM Finn Stand. Both require a RADAR key to access.
Baby changing facilities are available in most accessible toilets around the ground.
Radios
If you or your guest are visually impaired and would like a radio for audio commentary, these are available to collect from the Pavilion Reception.
Wristbands
Non-visible disability wristbands can be collected from the Pavilion Reception upon arrival. Alternatively, you can email accessibility@surreycricket.com a wristband to be posted to you in advance of your game.
Prayer Room
The Multi-Faith Prayer Room is open at all times and is accessible via Entrance 32.
BLIND & PARTIALLY SIGHTED SPECTATORS
The following facilities are available for people with a visual impairment:
- Live commentary on Radio London Online by clicking this link.
- The public address system will give live scores and updates of key developments during the match.
- Guide dogs are permitted within the ground. Should your dog require water, the staff at any food service outlet will be more than willing to help. We ask that any dog mess is tidied up immediately and deposited in the bins provided.
- Should any assistance be required to reach your seat, or any facility, then please contact the nearest Steward who will make arrangements for assistance to be provided.
- A number of key signs have been adapted to a raised print format.
- Outside the ground all road crossings have textured paving compliant with current legislation.
DEAF AND HARD OF HEARING SPECTATORS
The following facilities are available for people with a hearing impairment:
- Induction loops have been installed in a number of the seating blocks in the ground. All receptions, tickets offices and a number of catering outlets also have this facility. Switching your hearing aid to M or T can access the system.
- Hearing dogs are permitted within the ground. Should your dog require water, the staff at any food service outlet will be more than willing to help. We ask that any dog mess is tidied up immediately and deposited in the bins provided.
EMBRACING NEURODIVERSITY AND INCLUSION AT THE KIA OVAL
Please click below to download our guide to help give a preview as to what a match day at the Kia Oval entails. Please ensure your volume is turned up, and click the speaker button on each slide to hear the audio.
NON-VISIBLE DISABILITY
We have launched a non-visible disability wristband. This optional wristband enables fans with a non-visible disability to easily identify themselves to Club staff on a match-day should they need any assistance, without having to give an explanation or the nature of their disability. Staff can then support the individual in the appropriate way.
If you require a wristband, please collect one from the Micky Stewart Members’ Pavilion Reception at The Kia Oval or email accessibility@surreycricket.com and a wristband will be posted to you.
AMBULANT DISABLED
The following facilities are available for people with an ambulatory disability:
- Match-day parking for Blue badge holders is available on or near The Kia Oval (depending on fixture type) and can be booked subject to availability four weeks prior to each fixture by contacting our Member and SupportR Services Team on 0203 946 0100 or by e-mailing accessibility@surreycricket.com. Please be aware that for major match-days there are road closures in place around The Kia Oval which may affect access to some side streets.
- For Conference and Events for Blue badge holders please contact our Events Reception Team on 0207 8205678
- All entrances at The Kia Oval have dropped kerbs, in additional to accessible entrance gates.
- Seating areas for the mobility impaired are in excess of the minimum requirements for sports stadiums and offer a multitude of views.
- Should any assistance be required to reach your seat, or any facility, then please contact the nearest Steward who will make arrangements for assistance to be provided.
- Accessible toilet facilities are available throughout the ground with the majority requiring a RADAR key. If you are not in possession of such a key then please contact the nearest Steward who will source one for you. Emergency cords are situated in all accessible toilets.
- Catering facilities have been adapted to offer low level service points. Where these are not available our staff will be more than happy to source any product for you.
ADDITIONAL INFORMATION
- First Aid, medical & clinical waste facilities are available at either end of the ground for your use.
- Less than 5% of internal areas are non-wheelchair friendly, and accessibility within the ground is good.
- Accessible Taxis can be ordered from within the JM Finn reception or the Pavilion Reception.
- We are happy to store wheelchair chargers on site for our visitors.
For any queries relating to accessibility at The Kia Oval, please email accessibility@surreycricket.com to discuss these in further detail with our Accessibility Liaison Officer, Theresa Peters.
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