Accessibility at
The Kia Oval

WE ARE PASSIONATE ABOUT DELIVERING EQUALITY TO ALL OUR CUSTOMERS VISITING THE KIA OVAL.

We are constantly striving to improve standards and improve our facilities and attitudes accordingly.

We are committed to developing an ongoing program of improvements and would welcome your constructive comments as to how we can do so.

Please email accessibility@surreycricket.com or Call 0203 946 0100 to provide feedback, or ask any questions regarding accessibility at The Kia Oval and Surrey County Cricket Club.

ACCESS GUIDE

The Club have created an Access Guide containing all the key information a visitor with accessible needs requires ahead of visiting The Kia Oval. This Access Guide can be viewed here.

BLIND & PARTIALLY SIGHTED SPECTATORS

The following facilities are available for people with a visual impairment:

  • Live commentary on Radio London Online by clicking this link.
  • The public address system will give live scores and updates of key developments during the match.
  • Guide dogs are permitted within the ground. Should your dog require water, the staff at any food service outlet will be more than willing to help. We ask that any dog mess is tidied up immediately and deposited in the bins provided.
  • Should any assistance be required to reach your seat, or any facility, then please contact the nearest Steward who will make arrangements for assistance to be provided.
  • A number of key signs have been adapted to a raised print format.
  • Outside the ground all road crossings have textured paving compliant with current legislation.

DEAF AND HARD OF HEARING SPECTATORS

The following facilities are available for people with a hearing impairment:

  • Induction loops have been installed in a number of the seating blocks in the ground. All receptions, tickets offices and a number of catering outlets also have this facility. Switching your hearing aid to M or T can access the system.
  • Hearing dogs are permitted within the ground. Should your dog require water, the staff at any food service outlet will be more than willing to help. We ask that any dog mess is tidied up immediately and deposited in the bins provided.

NON-VISIBLE DISABILITY

We have launched a non-visible disability wristband. This optional wristband enables fans with a non-visible disability to easily identify themselves to Club staff on a match-day should they need any assistance, without having to give an explanation or the nature of their disability. Staff can then support the individual in the appropriate way.

If you require a wristband, please collect one from the Micky Stewart Members’ Pavilion Reception at The Kia Oval or email accessibility@surreycricket.com and a wristband will be posted to you.

AMBULANT DISABLED

The following facilities are available for people with an ambulatory disability:

  • Match-day parking for Blue badge holders is available on or near The Kia Oval (depending on fixture type) and can be booked subject to availability four weeks prior to each fixture by contacting our Member and SupportR Services Team on 0203 946 0100 or by e-mailing accessibility@surreycricket.com.  Please be aware that for major match-days there are road closures in place around The Kia Oval which may affect access to some side streets.
  • For Conference and Events for Blue badge holders please contact our Events Reception Team on 0207 8205678
  • All entrances at The Kia Oval have dropped kerbs, in additional to accessible entrance gates.
  • Seating areas for the mobility impaired are in excess of the minimum requirements for sports stadiums and offer a multitude of views.
  • Should any assistance be required to reach your seat, or any facility, then please contact the nearest Steward who will make arrangements for assistance to be provided.
  • Accessible toilet facilities are available throughout the ground with the majority requiring a RADAR key. If you are not in possession of such a key then please contact the nearest Steward who will source one for you. Emergency cords are situated in all accessible toilets.
  • Catering facilities have been adapted to offer low level service points. Where these are not available our staff will be more than happy to source any product for you.

ADDITIONAL INFORMATION

  • First Aid, medical & clinical waste facilities are available at either end of the ground for your use.
  • Less than 5% of internal areas are non-wheelchair friendly, and accessibility within the ground is good.
  • Accessible Taxis can be ordered from within the 1845 Stand or Pavilion Receptions.
  • We are happy to store wheelchair chargers on site for our regular visitors.

For any queries relating to accessibility at The Kia Oval, please email accessibility@surreycricket.com to discuss these in further detail with our Accessibility Liaison Officer, Theresa Peters.