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Surrey County Cricket Club have launched a new ticketing system to improve the experience of Members and fans securing their Membership and tickets.

For any purchases relating to the 2022 season, please use tickets.surreycricket.com.

Below are some FAQs which you may find helpful when using the new ticketing system. If you previously had an online account with Surrey County Cricket Club, then you will need to generate a new password to activate your new account. Please click here and use the email address that you usually log-in to your account with.

For any questions relating to the new ticketing system, that are not answered below, please contact our Member and Supporter Services Team via tickets@surreycricket.com.

I can’t log-in to my account and keep getting an error message. How can I log-in to renew my Membership?

As we have moved to a new ticketing system, if you have not logged on to your online account since 23rd August 2021, then you will need to generate a new password. To do so, please click here. If you have already generated a new password, but you have are still receiving an error message, please ensure that you are logging in using the email address associated with your Membership. Our Member and Supporter Services are available to help with any queries via membership@surreycricket.com or 0203 946 0100.

How can I switch my Surrey and England Membership to pay via Direct Debit?

If you are a Surrey and England Member and would like to switch to paying for your Membership via Direct Debit, please call our Member and Supporter Services Team on 0203 946 0100 and we will be able to change your payment method, whilst retaining your Surrey and England allocated seat for the 2022 season.

How can I renew my Membership for the 2022 season?

Log-in to your account by selecting ‘Log-In’ in the top right of www.tickets.surreycricket.com. Then select the Membership category that you would like to renew for the 2022 season, and enter ‘1’ next to the payment method that you would like to use. Selecting ‘Adult’ will require a one-off card payment, whereas selecting ‘Direct Debit’ will set-up a payment to be taken either in one instalment (January 2022) or four instalments (January, February, March and April 2022).

If you paid for your 2021 Membership via Direct Debit, then you do not need to do anything and your Membership will automatically renew.

You can also renew your Membership over the phone by calling 0203 946 0100.

How can I join Surrey County Cricket Club as a Member?

There are numerous Memberships available at Surrey County Cricket Club and you can browse the different categories here. If you would like to join us for the 2022 season, we advise becoming a Member prior to 2nd November 2021 so that you can enjoy priority access to purchase tickets for next summer’s International matches at The Kia Oval at a discounted Members’ price.

You can secure a Membership online here or by calling 0203 946 0100.

How can I join the Club as a Surrey and England Member?

Click here to view the seats available as a Surrey and England Member for the 2022 season. Surrey and England Members are able to purchase tickets in their seat for every International fixture at The Kia Oval before anyone else.

How much discount will I get for paying for my Membership by Direct Debit?

If you are an existing Member renewing your Membership for the 2022 season, you will receive a £20 discount by paying for your Membership via direct debit.

If you are a new Member joining the Club for the 2022 season, you will receive a £10 discount by paying for your Membership via direct debit.

How can I join the Pavilion Waiting List?

Members of Surrey County Cricket Club can join a waiting list to secure a Surrey and England Membership in the Pavilion for the 2022 season. Please click here to join the Waiting List. Please note that you will need to log-in to your online account to join this.

What are the payment options for a 2022 Membership?

You can pay for your Membership via card, cheque or direct debit. The majority of our Members choose to pay for their Membership via direct debit as renewing Members will receive a £20 discount when paying via direct debit, and new Members will receive a £10 discount. Please note that this discount is not available for County 16-21 or Pride of Lions Members.

How do I renew my Membership online?

Log-in to your account by selecting ‘Log-In’ in the top right of www.tickets.surreycricket.com. Then select the Membership category that you would like to renew for the 2022 season, and enter ‘1’ next to the payment method that you would like to use. Selecting ‘Adult’ will require a one-off card payment, whereas selecting ‘Direct Debit’ will set-up a payment to be taken either in one instalment (January 2022) or four instalments (January, February, March and April 2022).

How can I change from paying for my Membership by card, to paying for it by Direct Debit?

If you are a County, County 16-21, County 22-25, T20, Championship or Pride of Lions Member then you can select the ‘Direct Debit’ option when securing your Membership online. If you are a Surrey and England Member and would like to switch to paying for your Membership via Direct Debit, please call our Member and Supporter Services Team on 0203 946 0100 and we will be able to change your payment method, whilst retaining your Surrey and England allocated seat for the 2022 season.

How many instalments can I split my Direct Debit payment over?

You can pay for your Membership via one direct debit instalment with payment taken in the first week of January. Or, you can opt to pay for your Membership via four direct debit instalments with payment taken in the first week of January, February, March and April.

How can I add friends and family to my account so that I can secure tickets together for the 2022 Internationals?

Once you have logged in to your online account, click on your name in the top right of the page. You will now be on your Account Home page. On the right side of the page, click ‘Friends and Family’. On the Friends and Family page, click ‘New’ and enter the details of who you would like to add to your network. Click ‘Save’ and this person will now be added to your account so that you can secure tickets on their behalf.

When will money be taken for my Membership?

If you pay for your Membership by card, the payment will be taken at the date and time of which you purchase your Membership. If you pay via cheque, then payment will be processed within 10 days of us receiving your cheque at The Kia Oval.

If you pay for your Membership via one direct debit instalment, payment will be taken in the first week of January. If you pay for your Membership via four direct debit instalments, payment will be taken in the first week of January, February, March and April.

How can I change my personal details?

Once you have logged in to your account, please click ‘Your Profile Details’ on the right of the page under ‘Account Settings’. In here you can amend any personal details related to your account.

How can I view what Membership I hold?

Once you have logged into your account, please click ‘Order History’ on the right of the page underneath ‘Tickets. This will show the details of any Memberships that you hold with the Club.

I cannot see my 2021 International tickets in my account. How can I see this?

For any 2021 fixtures, you will need to log-in to your Ticketmaster account via eticketing.co.uk/surreytickets. You should use tickets.surreycricket.com for any purchases for the 2022 season onwards.

How can I update my password to access my online account?

If you have not logged in to your online account since 23rd August 2021, you will need to generate a new password. To do that, click here.

Once you are logged in to your online account, you can then click ‘Update Your Password’ on the right of the page and create a new password.