Here at the Kia Oval we are passionate about delivering equality to all our customers attending events or indeed just visiting the Kia Oval.

We are constantly striving to improve standards and improve our facilities and attitudes accordingly.

We are committed to developing an ongoing program of improvements and would welcome your constructive comments. This can be done by emailing tpeters@surreycricket.com, Accessibility Liaison Officer, or if you want to book tickets please call 0203 946 0100.

BLIND AND PARTIALLY SIGHTED SPECTATORS

The following facilities are available for persons with visual impairment.

Live commentary on Radio London Online by clicking this link.
The public address system will give live scores and updates of key developments during the match.
Guide dogs are permitted within the ground. Should your dog require water then the staff at any food service outlet will me more than willing to help. Please can we ask that any dog mess is tidied up immediately and deposited in the bins provided.
Should any assistance be required to reach your seat or any facility then please contact the nearest steward who will make arrangements for assistance to be made available.
A number of key signs have been adapted to a raised print format.
Outside the ground all crossing have textured paving compliant with current legislation.

DEAF AND HARD OF HEARING SPECTATORS

The following facilities are available for the hearing impaired:

Induction loops have been installed in a number of the seating blocks in the ground.
In addition, all receptions, tickets offices and a number of catering outlets also have this facility. Switching your hearing aid to M or T can access the system.
Hearing dogs are permitted within the ground. Should your dog require water then the staff at any food service outlet will me more than willing to help. Please can we ask that any dog mess is tidied up immediately and deposited in the bins provided.

NON-VISIBLE DISABILITY

As we are constantly striving to improve our standards, facilities and attitudes accordingly, we have decided to launch a non-visible disability wristband. This optional wristband will enable fans with a non-visible disability to easily identify themselves to Club staff on matchday, should they need any assistance, without having to give an explanation or the nature of their disability.

Staff can then support the individual in the appropriate way.

This is a great initiative which demonstrates the care and attention the Club is taking to ensure every fan has the best possible matchday experience.

If you require a wristband, please collect it from the Pavilion Reception upon arrival or email accessibility@surreycricket.com, where one will be posted to you.

AMBULANT DISABLED

The following facilities are available for persons with ambulant disabled:

Match day parking for Blue badge holders is available on or near the site (dependent on fixture type) and can be booked subject to availability 4 weeks prior to each fixture by contacting Theresa Peters on 0203 946 0100 or by e-mailing tpeters@surreycricket.comPlease be aware that for major match days there are road closures in place on the Kennington Oval which may affect access to some side streets.
For conference parking including Blue badge holders please contact OEL reception on 0207 8205678
Access and ground entry is good with all entrances having dropped kerbs, in additional to accessible entrance gates.
Seating Areas for the mobility impaired are in excess of the minimum requirements and offer a multitude of views to suit all tastes.
Should any assistance be required to reach your seat or any facility please contact the nearest steward who will make arrangements for assistance to be made available.
 Accessible toilet facilities are plentiful and available throughout the ground with the majority requiring a RADAR key. If you are not in possession of such a key then contact the nearest steward who will source one for you immediately.
Catering Points have in the main been adapted to offer low level service points. Where these are not available our staff will be more than happy to source any product for you.
 Emergency cords are situated in all accessible toilets.

ADDITIONAL INFORMATION

First Aid, medical & clinical waste facilities are available at either end of the ground for your use.
Facility accessibility is good throughout the ground with less than 5% of internal areas being non-wheelchair friendly.
Accessible Taxis can be ordered from within the OCS or Pavilion end receptions. Please book in advance as demand is high.
Wheelchair chargers – we are happy to store wheelchair chargers on site for our regular visitors. Should you have any queries regarding disabled access then please contact our Accessibility Liaison Officer, Theresa Peters, on tpeters@surreycricket.com for further information.
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Should you have any specific requirements, or need help buying tickets, or feedback, we would love to hear from you. Please contact accessibility@surreycricket.com.