See below a list of answers to our Frequently Asked Questions by Members.
SURREY AND ENGLAND MEMBERSHIP
What is the benefit of being a Surrey and England members?
Having an allocated seat ensures that your seat is reserved for you before each International sale. When International tickets go on sale Surrey and England Member will have the luxury of knowing that their seat is reserved until a set date. So you can buy your ticket(s) when it is convenient for you.
What if I don’t want a Surrey and England Membership?
We have a range of other Memberships available, hopefully one of these will suit you.
What fixtures does my Surrey and England reserved seat cover?
Your allocated seat will cover International fixtures only. On purchasing your seat you will be sent a match ticket which will allow access to the game. For all Domestic Cricket, you can enter the ground with your Membership card as normal with the Pavilion and other Members areas available.
Are there fixtures for which my Surrey and England reserved seat won’t be available?
Of course having chosen your seat, we will make every effort to ensure that it’s available for you to purchase. Due to sightscreen requirements however, it may be necessary to relocate Members that have selected seats situated behind the bowler’s arm. Should this occur we will communicate this to those affected and find a suitable alternative.
How many seats can I reserve with my Surrey and England Membership?
An existing Member can only purchase one seat. However, should you wish to be seated together with friends or family we would recommend that each persons enrolls as a Member of Surrey County Cricket Club together. In order to secure the seats that you want we would recommend that all applications are made at the same time.
I wish to visit the Kia Oval to select my seat; do I need to book an appointment?
Whilst not essential, we recommend that you call before visiting. Personal callers will be able to visit on non match days between 9.30am and 4.30pm Monday to Friday.
If I choose a seat can I change it in future years?
Yes, of course. Whilst subject to availability anyone wishing to move their seat will be given the option during the following season’s renewal period.
Can all Surrey and England Members gain access to the Pavilion on International match days?
Whilst the Pavilion remains a facility for all Members to enjoy, it has a capacity which we cannot exceed. On all International fixtures, priority will be given to those Members with seats allocated within the Pavilion, with all other Members being allowed at the stewards’ discretion (a decision made by Match Control) and subject to their being sufficient space.
I am not a Surrey and England Member. Can I select a seat within the Pavilion?
All other Membership categories will be allowed a window in which to purchase remaining seats in the Pavilion for international fixtures at the Kia Oval. This will be after Surrey & England Members have had the chance to purchase their reserved seats.
COUNTY AND CHAMPIONSHIP MEMBERSHIP
How can I see a breakdown of what benefits my Membership category allows me?
Different Membership categories are provided by Surrey County Cricket Club to cater for different requirements. To view the different Members available, and the benefits they allow, please click here.
I am an existing Surrey County/Championship/T20 Member – When do I need to renew by?
Members can renew in the build up to, and during, the 2020 season. To benefit from priority international ticket booking, Members should renew for the 2020 season before tickets become available on Friday 2nd November 2018. To renew your Membership, click here.
What Membership is available for Under 16s?
The Pride of Lions Membership is designed especially for cricket fans under the ages of 16. Pride of Lions includes access to a bespoke website, exclusive events, competitions and entry to all domestic cricket fixtures at the Kia Oval. Members also receive access to the Family Zone situated on the OCS Balcony for all home t20 Fixtures. Pride of Lions Membership is just £20.
GENERAL MEMBERSHIP QUESTIONS
Can I renew my Membership online?
Yes, all Memberships can be renewed online via the Surrey County Cricket Club website.
When will money be taken for my Membership?
Anyone renewing by credit card will be charged at the time of their Membership being processed. Payment can also be set-up via Direct Debit, with Members choosing to do so receiving a £10 discount if choosing to pay in 1 instalment (see below for how to switch to a Direct Debit payment method).
How can I switch my method of payment to Direct Debit?
However you currently pay, switching to Direct Debit is easy and you will receive a £10 discount if paying via 1 instalment. Call the ticket office on 0203 946 0100 to set up your Direct Debit. If you are applying by post, use the form provided and tick the relevant option.
Will I receive a new Membership Card?
Yes, all Members renewing will receive a new Membership card for 2020. A pack will be sent containing your new card and relevant information for the new season no later than April 2020.
I want to switch to Direct Debit, what’s the latest I can apply?
To ensure your collection goes smoothly, please apply to pay by Direct Debit at least 14 working days before the collection dates shown below. Applications we receive after this date may cause delays in processing.
I have specific seating requirements, who do I contact?
Please contact our Accessibility Liaison Officer, Theresa Peters who works in the Ticketing and Membership team on 0203 946 0100 or you can email: Accessibility@surreycricket.com