Surrey CCC would like to share the below official communication from Guavapay, the parent company of MyGuava, noting their immediate suspension of customer transactions and services platform:
Guavapay – the parent company of partner MyGuava – has suspended all customer transactions and services across their consumer platform with immediate effect.
This is a requirement that GuavaPay have agreed with the Financial Conduct Authority (FCA). We have been assured that client funds remain fully safeguarded.
Guavapay is unable to accept funds into its MyGuava App and MyGuava business platform with immediate effect until further notice.
During this suspension:
- Customers can no longer be able to load or accept new funds into the MyGuava App and MyGuava Business platform or create additional cards.
- Customer funds remain safe and protected in accordance with our safeguarding obligations.
- Customers can still view your account and access transaction history.
- Customers are free to withdraw, transfer and spend funds until your existing balance is zero.
Supporters or Members who hold a MyGuava account and require assistance are advised to contact support@myguava.com.
